Collecting Applicant Phone Numbers for ClearText

In order to use ClearText and initiate a Text Message conversation with a candidate, you will need access to their Mobile Phone Number. In this article, we will discuss the various ways you can collect mobile numbers for all of your applicants.

Supported Phone Number Types
Text Opt-In Request
Resume Upload
Application Question

Supported Phone Number Types

Phone numbers listed on the candidate profile can be categorized as one of the following types: Mobile, Home, Work, or Other.

ClearText supports texting candidates when their phone number is listed as Mobile or Other. You cannot send a text to numbers listed as Home or Work.

Text Opt-In Request

As part of ClearCompany's compliance with 10DLC regulation, applicants are asked at the beginning of the application process to provide their mobile phone number and opt-in to receiving text messages from your business. This is optional for the candidate to complete.

Phone numbers collected at this stage will be listed on the candidate's profile and you can immediately begin texting the candidate if they've chosen to Opt-In to communication.

Resume Upload

When the applicant provides a resume file during the application process (or if you manually upload a collected resume), the system will automatically parse the information from the file to fill out the candidate's profile. If a mobile phone number is listed on the Resume, this will be automatically listed on the candidate profile created for the applicant.

Parsing Phone Number Types

If the applicant did not specify the number as a Mobile phone on their resume, the system will list it as type Other by default. You can access the Edit Candidate Info page to modify the listed type if necessary. Reminder: Text messages can still be sent when the number is listed as type, Other.

Application Question

We recommend requiring the input of a Mobile Number as part of the Apply Process. Follow the steps below to check your Application Setup.

1. Head to Setup in your Tools menu.

   

2. Click Applications under Recruiting Setup on the left-hand side.

   

3. Click to Edit the Application Process you would like to add this for.

   

4. Check to ensure you are capturing the Phone Number and Phone Type. The Setup should look like this:

   

5. These are System Fields. You can search for them using the Searchbar in the upper left-hand corner of the Application Editor. Click+Drag these fields into your Application Setup if needed.

   

   See how this is accomplished below:

   

6. Check to see if they are Required Fields. If a field is required, it will have a Red Asterisk next to it.

   

7. To make a field Required, hover your cursor over the field and click Edit.

   

8. Check the box that says Field Required next to Validation. Click Save to update the field.

   

9. Select Save or Save & Exit from your Application Setup to save these changes.

   

10. You're ready to Text your Candidates! Read this article to learn how: Texting Candidates Using ClearText