Priority Integration

If you are a large client with complex integration, you can purchase the Priority Integration package.  This package will allow you to bypass the normal support queue, when a question is directly related to an integration in your account, and be placed in a queue staffed by a team of trained Data Solution Advisors who will become familiar with your integrations tech stack. 

In this article:
Priority Integration Package Details
What Isn't Included?

Priority Integration Package Details

Calls

1. First response SLO (Service Level Objective) of 4 business hours.
2. Follow-up reply in 24 hours.
3. Calls can be scheduled with 24-hour advance notice and a clear reason/ask for the call (i.e. a problem to be solved).
4. As a requirement for the call, an agenda with clearly defined topics/problems to be addressed must be given to Data Solution Advisors 24 hours in advance. If not provided, no call is warranted or implied on the Data Solution Advisor’s side.

Types of questions answered (not all-encompassing)

1. Advise on system config. options RE: Integration
2. Training for integration-related process changes
3. LinkedIn Support
4. Custom XML/JSON Support
5. Modulus Custom integrations
6. Simplifi-9
7. ADP/Standard Modulus Integrations
8. Background Checks/Assessment Tests
9. World of Work Troubleshooting/Setup (webhooks)
10. API Troubleshooting
11. SSO (Setup & Troubleshooting)
12. Extension of an integration
13. System of Record Support - providing resources & answering questions

What isn't included

1. Questions regarding - Applications, Custom Fields, Offer letters, OB packets, Users
2. Imports/exports
3. Data cleaning
4. If there are issues on the other provider - we will work towards a resolution if we don’t have a contact or other partner does not engage, we cannot be responsible.

If you are interested in this package, please reach out to your ClearCompany Representative.