Bulk Calendar Connect - Troubleshooting Calendar Sync Errors

After enabling your organization's calendar integration through Bulk Calendar Connect, IT Admin users will be able to view the sync status and any sync errors on the Calendars setup page in ClearCompany. In this article, you'll learn about commonly known calendar sync errors and how to resolve them.

In this article:
Checking the Calendar Integration Status
Reviewing Calendar Sync Errors
Common Errors and Resolutions
Disabling the Calendar Integration
Additional Resources

Checking the Calendar Integration Status

1. Navigate to Tools > Setup > Calendars.

2. On the Status page, the Calendars integration status will say Sync In Progress, ENABLED, or DISABLED.

   

   • To enable the integration, follow the setup guide for your organization's calendar provider:

     • Google (G-Suite)

     • MS Exchange and Office 365

   • To disable the integration, follow the steps outlined below.

  Last successful sync:

This date indicates the last time the organization-wide set of calendars was synced. This date will update whenever a resync occurs, either as a result of a manual resync or conducted automatically.

Reviewing Calendar Sync Errors

1. Navigate to Tools > Setup > Calendars.

2. Navigate to the Sync Logs tab

   

3. If any specific user account fails to sync the calendar, they will be listed on this page with an error message, and a recommended action to resolve the error.

Common Errors and Resolutions

Error Message	Meaning	Resolution
"Error impersonating user denied"	The service account (MS Exchange/Office 365 accounts) is not provisioned to impersonate users' calendars.	Follow the steps in this article to configure your service account with impersonation access.
Connected Domain: Domain Not Found	This means you still have the EWS without updating the service credentials.	You would need to update the service credentials before you disable the account and begin using the GraphAPI process with the global admin login using Microsoft 365.
"Account does not exist"	The domain of the user's email address does not match the organization's Connected Domain.	Review and edit the Work Email Address listed on the user's account to match the correct domain.
"No work email was found for the user account"	The user account does not have an email address listed in the Work Email Address field so the integration could not locate a calendar account to sync.	Edit the user's account to list a Work Email Address that matches the organization's Connected Domain.

Disabling the Calendar Integration

If for any reason you want to stop syncing calendars, navigate to Tools > Setup > Calendars and select Disable Calendar Integration. The integration can take between 5-15 minutes to be fully disabled.

Additional Resources

Calendar Integration Overview
Bulk Calendar Connect Integration
Bulk Calendar Connect - Google (Workspace/G-Suite)
Bulk Calendar Connect - GraphAPI
Bulk Calendar Connect - Microsoft Exchange Calendars