ClearCompany Learning: Debug Reports

The Learning Debug Reports provide SuperAdmins with tools to validate data integrity within the learning platform. Debug Reports help identify potential issues such as duplicate records, failed imports, broken SCORM/xAPI content, or user assignment exclusions. By offering detailed insights into system activities and configurations, Debug Reports are essential for maintaining a healthy and accurate learning environment.

In this article:
Debug Reports Overview
Types of Reports
Debug Reports Navigation
Debug Reports Available
Debug Reports Considerations
F.A.Q.

Debug Reports Overview

Debug Reports offer visibility into the backend processing of data within the learning platform. They allow SuperAdmins to:

• Review group and user file uploads.

• Confirm successful file imports or identify failed ones.

• Monitor SCORM/xAPI interactions and recent user activity.

• Troubleshoot mail logs, assignment exclusions, and content visibility.

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Types of Reports

When users click Review Report next to the report they would like to analyze, the reports will be generated in two ways:

CSV File	Clicking View Report will download a raw data file.
Dashboard	Clicking Run Report will open an interactive dashboard with additional filtering and export options.

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Debug Report Rights

Debug Reports are only accessible to top-level SuperAdmins and are particularly useful for diagnosing system errors or confirming correct data flow.

• Some reports are limited to 30 or 365 days of historical data.
• SCORM or xAPI packages must be authored to properly display data.

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Debug Reports Navigation

1. From the administration dashboard, click Reports, then click Debug Reports.
2. Below are the Debug Reports available.

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Debug Reports Available

Bulk Import Files - Dashboard

The Bulk Import Files report displays uploaded or attempted bulk import files.

Use Case:

Helps verify which files were processed successfully or failed, aiding troubleshooting.

Data Fields
Filename	Import Type
Last Modified	Import Status

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Completion CSV to FTP - Requires Configuration

Completion CSV to FTP report will display a list of the learning platform completions files sent to an external FTP server. For information, refer to:  ClearCompany Learning: Completion and Assignments CSV to sFTP.

Use Case:
Provides a backup of learning completion records for external system syncing.

Data Fields
User ID	First Name	Email	Completed On
User Name	Last Name	Phone	Record Id
Title	Primary Group Id	Primary Group Code	Score
Primary Group Name	Object Id	Object Title	Active User Auxiliary Fields

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Assignment CSV to FTP - Requires Configuration

Assignment CSV to FTP report will display a list of the learning platform assignment files sent to an external FTP server. For information, refer to: ClearCompany Learning: Completion and Assignments CSV to sFTP.

Use Case:
Enables syncing LMS assignment records with external systems.

Data Fields
Assigned TS	Email	Object Name	Username
Batch ID	First Name	Object Type Name	User ID
Batch Name	Last Name	Primary Group ID	Active User Auxiliary Fields
Batch Name	Object Id	Status

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Recent SCORM Activity - CSV

The Recent SCORM Activity report displays recent SCORM object activity for a specific user or object.

Use Case:
Audit SCORM engagement and performance.

Data Fields
Object ID	Object Name	User ID
Username	First Name	Last Name
Completion Status	Success Status	Total Time Tracked
Score Known	Score	Last Update
Start DT	Suspended Act

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SCORM Interaction - CSV

The SCORM Interaction report displays a detailed report of learner interactions within SCORM packages.

Use Case:
Review specific SCORM quiz questions, responses, and outcomes.

Data Fields
Interaction Index	Last Name	Description	Weighting
Record ID	Object ID	Type	Interaction Seconds Spent
User ID	Object Name	Correct Response	Timestamp_UTC
Username	Attempt Count	Learner Response
First Name	Interaction ID	Result

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xAPI Statements - CSV

The xAPI Statements report displays Experience API (xAPI) statements sent from compatible courses.

Use Case:
Track learner activity for xAPI-enabled courses.

Data Fields

Data Fields
Object ID	User ID
Name	Statement
Timestamp

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Objects With No Access - CSV

The Objects With No Access report displays a list of learning objects that are inaccessible to any users or groups.

Use Case:

Audit and clean up unused or misconfigured content.

Data Fields
Object Name	Object ID
Object Type Name	Object Status
Creation TS	User Access
Group Access	Assigned

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Mail Sent Log - CSV

The Mail Sent Log report tracks messages sent from the system (e.g., assignments, reminders).

Use Case:
Troubleshoot undelivered or misrouted emails.

Data Fields
From Email	To Email
Subject	CC Emails
BCC Emails	Sent On

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User Assignment Exclusions - CSV

The User Assignment Exclusions report displays a list of users who were manually excluded from assignment batches.

Use Case:

Validate intentional exclusions or identify configuration errors.

Data Fields
First Name	Batch Name
Last Name	Batch ID
Username	Assigned Group
Email	Assigned On

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Objects Debug - CSV

The Object Debug report will display access configurations and relationships for all learning objects.

Use Case:

Troubleshoot access visibility and inheritance issues.

Data Sections	Data Fields
User Access	Object Name Object ID Object Status Username User ID First Name Last Name Email Status
Group Access	Object Name Object ID Object Status Group Name Group ID Group Status
Parent Object	Object Name Object ID Object Status Object Type Name Parent Object Name Parent Object ID Parent Object Status Step Sort No Step Status
Equivalent Objects	Object Name Object ID Object Status Equivalency Name Equivalency Description Equivalency Status Creation TS Equivalent Object Name Equivalent Object ID Equivalent Object Status

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Assignments Debug - CSV

The Assignment Debug report displays a breakdown down all assignment configurations and related data.

Use Case:

Comprehensive troubleshooting of assignments by user, group, object, and grouping.

Data Section	Data Fields
Users	Batch name Batch Id Batch Status Username User Id First Name Last Name Email Status Excluded
Groups	Batch name Batch Id Group Name Group Id Group Status
Groupings	Batch name Batch Id Batch Status Grouping Name Grouping Id Grouping Status
Objects	Batch name Batch Id Batch Status Object Name Object Id Object Status

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Email Suppression List - CSV

Email Suppression List displays users whose emails are suppressed due to bounces or spam complaints.

Use Case:

Review and reinstate users with blocked email addresses if needed.

Data Fields
User ID	First Name
Last Name	Email
User Status	Reason
Last Updated TS

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Debug Reports Considerations

• Ensure that all SCORM or xAPI content is authored to return data (e.g., quiz responses, completion status). Improperly configured content will result in blank or partial reports.
• Be aware of time restrictions. Data for some reports is not stored indefinitely (e.g., 30 or 365 days). Clients should regularly download and archive key reports.
• For CSV-to-FTP reports, the correct configuration of FTP credentials and enabling relevant settings is critical.
• If report data is missing or files fail:
  • Review import logs
  • Confirm data formats
  • Check content authoring settings
• Large reports may take time to generate and download. Use filters to narrow the scope if needed.

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F.A.Q.

What types of issues can the “Objects With No Access” report help identify?

The Object with No Access report helps identify content that is not assigned to any users or groups, which can highlight configuration errors, unused content, or gaps in training assignments.

How can the “Assignments Debug” report assist with troubleshooting?

The Assignments Debug report allows SuperAdmins to cross-reference assigned users, groups, and learning objects. It’s useful for investigating missing assignments, validating exclusion rules, and ensuring group-based assignments are working correctly.

Can Debug Reports help verify if FTP file transfers were successful?

Yes. The “Completion CSV to FTP” and “Assignment CSV to FTP” reports confirm which files were generated and sent by the LMS. They act as a log of successful exports and can be used to compare with your external system to ensure syncing is working.