eNPS Pulse Surveys

The eNPS Pulse Surveys, or Employee Net Promoter Score, ask how likely an employee is to recommend their employer as a place to work. These surveys help companies track employee engagement and measure the impact of their people and culture initiatives. In this article, we will cover what the eNPS Pulse Survey is and how it is used within ClearCompany. For more information on how employee reviews increase engagement, you can check out our ClearCompany Blog: How Employee Review Systems Enhance Evaluations and Engagement.

In this article:
What is the eNPS Pulse Surveys?
What's the benefit of an eNPS Pulse Survey?
How do you set up a Pulse Survey?
How are eNPS Pulse Surveys used?
eNPS FAQ
Additional Resources

What is the eNPS Pulse Surveys?

The eNPS Pulse Surveys consist of a single-item survey that asks how likely an employee is to recommend their employer as a place to work. It utilizes a 10-question scale. ClearCompany's Pulse Survey feature allows Survey Admins to enable simple and automated recurring surveys. These surveys are sent via email to employees, who can respond with a single click. Employees also have the option to provide additional anonymous feedback about changes they would like to see without requiring a login. For more information about our survey offerings, please reach out to your ClearCompany representative.

What's the benefit of an eNPS Pulse Survey?

The eNPS Pulse survey offers the following benefits:

1. Quick capture of employee sentiment and engagement by HR
2. Continuous tracking of the company's eNPS (employer net promoter score) to measure employee satisfaction and loyalty
3. Establish an employee engagement strategy starting with simple and efficient tactics

eNPS Pulse Surveys Definitions:

Here are the definitions of some of the data you can gather from an eNPS Survey:

1. Promoters: Employees who are highly satisfied and likely to recommend the organization as a place to work.
2. Detractors:  Employees who are unlikely to recommend their organization, indicating potential dissatisfaction.
3. Neutrals:  Employees who are satisfied enough to be content but may not be fully engaged.

How do you set up a Pulse Survey?

A user with Survey Admin permission can follow these steps to start utilizing Pulse Surveys. Note that Pulse Surveys are only available if your organization is using the ClearCompany Survey Feature. If you're not currently using our Survey Features, please reach out to your ClearCompany Representative.

1. From the dashboard, select the new Pulse Surveys option on the right-hand side.
2. Review the question being asked and preview the email. When ready, click "Send."
3. Once sent, you will be taken back to the dashboard, and a successful message will appear.

The steps the employees will see are:

1. An employee will receive an email to start the survey.
2. They can add additional comments if desired and submit them.
3. After completion, they will see a successful message and can choose whether to sign in.

Once the survey has started Survey Admins:

1. The Pulse Surveys will be accessible from the homepage under "View Results."

2. The next pulse survey's scheduled date will also be displayed.

   1. The Employee Participation percentage factors in the total number of people that the survey was available to in order to weigh the response rate in regard to an organization’s changing headcount.
   2. Scores Over Time: This chart tracks your organization’s eNPS score, comparing the number of promoters against the number of detractors.

   3. Percentage of scores as well as comments by Detractors, Neutrals, and Promoters.

      Results will include:

How are eNPS Pulse Surveys used?

When a Survey Admin initiates the survey, it becomes a recurring quarterly (every 90 days) eNPS pulse survey that is semi-anonymous, we only record department, office, and role only. The survey can be turned off at any point, but doing so will not interrupt an ongoing pulse survey cycle. A user with Survey Admin permission can view:

Visualizations for the latest eNPS pulse survey:

A list of the comments visually by score cohort

Results breakdown by NPS cohort (Promoters, Neutrals, and Detractors)

FAQ

If a survey is stopped at some point and then restarted, does the reporting still connect the past survey data with future cycles?

Yes, the system is designed to connect the data from past surveys to future cycles.

If a survey is stopped at some point and then restarted, is the schedule or cadence of the survey affected?

When the Pulse system is activated, a new 90-day cadence is set. It is not recommended to turn the system on and off. Pulse Surveys are designed to be left ON so that data is automatically collected every 90 days.

Additional Resources

Employee Engagement Surveys - Overview
Advanced DE&I Survey + Dashboard