ClearCompany Learning: Troubleshooting

In this article, we delve into the common troubleshooting steps for the Learning platform.

In this article:
Clear Cache and Cookies - In Chrome
Safari Browser Troubleshooting
General Error Messages

Clear Cache and Cookies in Chrome

In Chrome

1. Select the three vertical dots in the top right corner of the Chrome page
2. Select More Tools from the drop-down
3. Select Clear Browsing Data from the next drop-down that appears

 4. Be sure that Cookies and other site data and Cached images and files are checked and the Time Range is set to All Time

 5. Select Clear data at the bottom of the window

 6. Completely close out all windows and tabs in the browser and relaunch the browser. Now try logging back into the Learning platform.

Safari Browser Troubleshooting

There is a limitation when using a Safari browser when accessing the embedded Learning platform Administration area (Tools > Learning) due to 3rd party cookie blocking for session cookies from ClearComapny Learning. This can be managed either by not using Safari if you are doing Administration in the Learning platform by changing a setting in Safari, follow the instructions below.

Safari

1. Navigate to the Safari Browser.
2. Navigate to Settings.
   
3. Click Privacy and uncheck “Prevent cross-site tracking”.

General Error Messages

While performing administrative actions in the Learning platform, you may encounter the messages below. These will often appear with a red exclamation mark.

There was an unexpected error: 1002x9

This message means that the form could not be validated. It is most commonly seen when you click the back button on your browser during a process. To avoid this message, do not click the back button on your browser. If you see this, try clearing your cache and cookies, refresh the page, log out and back in again, or restart your device.

There was an unexpected error: 1003x9

This message means that you do not have access to this object or user. Your superadmin needs to give you access to the user’s account in order to access that item.

There was an unexpected error: 1004x9

This occurs when there is a missing variable or parameter. This most often happens if you click a bad link or bookmarked an old URL that no longer works.

There was an unexpected error 1005x9

An option is not turned on (this feature is not enabled in their admin settings options page)

There was an unexpected error 1006x9

cgi.http_referer is null (internal message that end users should never see)

There was an unexpected error 1007x9

File not found (This means that the document learning object or other file you are trying to access or download does not exist on the server)