ClearCompany Learning: Mobile Application

The ClearCompany Learning mobile app provides users with access to the front end of the learning platform on mobile devices. The app interface is optimized for touchscreens, offering a seamless experience for users on the go.

In this article:
Overview
How to Access
Logging in
Troubleshooting

Overview

The ClearCompany Learning mobile app enables users to access the learning platform from mobile devices. Users with the Learning permission in ClearCompany can navigate to the Learning dashboard directly from the app.

Please note:

• Administration settings are not currently supported in the mobile app. To perform administrative tasks, users must log in via a web browser.

• Login experience may vary depending on whether your organization has configured a custom login URL for Single Sign-On (SSO).

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How to Access

The mobile app offers a convenient way for users to interact with their learning content on the go. With the app, users can:

Access assigned learning objects Search for additional learning content View training that is in progress, completed, recommended, or bookmarked Receive notifications for assignments and classes Managers/Administrators can use badge scanning to track class completions

Search for “Brainier” in the App Store (iOS) or Google Play Store (Android) to download the app for free.

The app is available in the following countries:

Brazil Canada Colombia France Germany India Italy Mexico Sweden United Kingdom United States Uruguay

Log In Via Mobile

To log in to the Brainier mobile app, users must enter their organization’s unique site URL:
[Site Name].brainier.com (e.g., elan.brainier.com)

Important

Users who have never logged into Brainier before and have not updated their password must first log in via a web browser before using the mobile app.

Logging in using SSO using ADP SSO Link

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For the “Login with Single Sign-On” button to appear in the app, the Custom Login URL must be configured.

This setup is only necessary if your Custom Login URL has not already been set to your SSO endpoint.

1. Retrieve the IDP-initiated SSO endpoint from your IT team
2. From the administration dashboard, click Settings, then click Options.
3. Under the Settings tab navigate to Custom Login/Logout URL.
   • Toggle on if not already done so.
4. Enter the “Custom Login URL” with the URL from step 1.
5. When done, Click Save Settings.

ADP requires placing a link in the Welcome Message of your ADP dashboard.

Use the appropriate link for your region as the Custom Login URL:

• ADP USA: https://elan-adp.brainier.com/sso/sso.cfm?target_url=/%23/dashboard
• ADP CANADA: https://elan-adp.brainier.com/sso/sso-ca.cfm?target_url=/%23/dashboard

Make sure users can access ADP from their mobile devices for the SSO to work properly.

Troubleshooting

If users encounter issues with the app, follow these troubleshooting steps:

Restart Device/Force Reset the Application

1. Restart the device.
2. Force Reset the Application.
   1. Apple iPhone
   2. Apple iPad
   3. Android

Check for Application Updates

1. Apple devices
2. Android devices

Uninstall and Reinstall the Application

1. Apple devices
2. Android devices

Notification Issues

1. Ensure push notifications are enabled in the app under Notification Settings.

2. Verify that notifications are enabled at the device level for the Brainier app

   1. Apple devices 
   2. Android devices