Checkr: Reports

Follow the guide below to learn more about the different report statuses for Checkr background checks. You can access detailed reports from the Checkr Dashboard.

Report Statuses

PENDING

• Report is processing and will typically be finalized within 2-3 days. In some instances, county criminal searches take significantly longer if we are searching for criminal records in a county that processes search requests in a manual manner. Unfortunately, the county criminal search cannot be expedited.

CLEAR

• Report is complete and does not contain adverse information on any of the screenings.

CONSIDER

• Report is complete and contains some sort of adverse information to evaluate - criminal records, traffic infractions, sex offender status, etc., a Motor Vehicle Report that has violated one or more insurance considerations, and/or the Employment/Education verification was not an exact match.

DISPUTE

• Report is complete, and the candidate has contacted Checkr to contest its accuracy. Adjudication is blocked while a report status is Dispute. The reinvestigation window for disputed reports is a maximum of 30 days. The client is notified via email upon the conclusion of a reinvestigation.

SUSPENDED

• Report cannot be completed because information is missing or cannot be verified. Checkr has contacted the candidate to submit additional documents. Typically reports are suspended if the necessary documents are not provided within 7 days. The report is reinitiated once the information is confirmed.

Applicant Portal

Candidates can quickly and easily check the status of their report on the Applicant Portal. Here, they can upload required documents, address inaccuracies, request a copy or view the status of their report.

Report Exceptions

Exceptions occur when a candidate’s name, date of birth, SSN and/or driver license number cannot be verified using the information they originally submitted. When an exception occurs, Checkr automatically sends the candidate an email notification which includes an upload link they can use to provide the documents securely. If the candidate does not respond within seven days, the report is Suspended.

DOB/Name Mismatch - Name or DOB is incorrect

License Not Found -  DL number does not match DMV records and MVR cannot be found

Invalid SSN - submitted SSN is invalid and the system cannot detect and fix any typos

Pennsylvania MVR - PA MVR is requested prior to setting up account with PennDOT  

• Exception Resolution - Checkr reviews uploaded documents within 24 hours. Refer candidates to the Applicant Portal to submit their information if they missed our automated emails. Once all exceptions are resolved, the report begins processing again. This is indicated by a green check and the exception alert being greyed out. If a document is rejected, the reason will be displayed.          

Helpful Links

• Checkr Dashboard Overview
• How to Run a Check
• How to Set Up Your Account
• Table of Contents