ClearCompany Learning: Notification Management

Notification Management allows admin users to set preferences on notifications in the learning platform.  In this article, we dive into notifications, how to access them, and how to edit preferences.

In this article:
Notification Management Overview
Notification Categories
Notification Users & Groups

Notification Management Overview

Notification Management allows admins to set notifications for actions in the learning platform. When managing notifications users have different navigation types they can enable.

Navigate Notification Types Notification Options

To access Notification Management:

1. From the administration dashboard, click Social, then Notification Management.
2. From the Notification Dashboard users will see:
   • Types: The type of notification being toggled on or off.
   • Options: The setting options are available to customize the user experience.
   • Categories: Notification categories define the type of action that was performed.

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Notification Type	Description
System Notification	System notifications are displayed on the notifications page in the learning platform, the options are: On/Off On (Locked), Off (Locked)
Push Notification	Push Notifications are displayed as a pop-up window, and the options are On/Off
Email Notification	Email Notifications will go to the user's email address in the learning platform, the options are: On, Off On (Locked), Off (Locked)
Slack Notification	Slack Notifications will display after enabling the Slack Integration.

By default, Admins are subscribed to their primary group only. Options that are greyed out are Mandatory and are changed in another part of the learning platform, see below for more information.

Option	User Experience
On	The User receives that notification, the user can customize it.
Off	The User does not receive a notification, the user can customize it.
On (Locked)	The User receives that notification, the user CANNOT opt out of this notification
Off (Locked)	The User does not receive a notification, the user CANNOT opt-in to this notification
Mandatory	The User will always receive the notification for that event and they will not be able to customize.

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Notification Categories

System Event

System Event notifications occur when an action occurs in the system, the following notifications are available:

Training Assigned Training Assigned and Training Reminder events are managed in the Email Receipts and Assignment Reminder sections on assignment batches.	Training Recommended	Training Reminder Training Assigned and Training Reminder events are managed in the Email Receipts and Assignment Reminder sections on assignment batches.
Training Overdue	Access Request Approved	Reply To Comment

Class Event

Class events notifications occur when an action is related to the Class Learning Objects, the following notifications are available:

• Registered For A Class
• Wait Listed
• Registered For Wait List
• Class Reminder

Bongo

Bongo notifications occur when an action is related to the Bongo Learning Object, the following notification is available: Bongo Submission Graded.

Forum

Forum Events notifications occur when an action is related to the Social feature, Manage Forums, the following notification is available: Forum Post.

Gamification Event

Gamification Event notifications occur when an action is related to the Social feature, Ranks, and Badges, the following notifications are available:

• Badge Earned
• Rank Achieved
• Goal Completed

Admin Opt-In Notifications

Admin Opt-In Notifications are for global options in the learning platform.  These notifications:

• Only available to SuperAdmin users
• Users can opt-in to receive notifications for User actions based on the rights assigned.
• Users must have access to the User based on their group structure.

The following notifications are available:

Custom Report Generated	User Submitted Comment	User Rated Object	User Started Object
User Completed Object	User Assignment Reminder	User Pre-Approval Request	User Record Added To Queue
Evaluation Pending Sign-off	User Class Reminder	User Class Registration	User Failed a Quiz
User Training Overdue	User Badge Earned	User Rank Achieved	User Bongo Submission

Users & Groups

When the notification above has been enabled for users. Users can customize the users or groups that they would like to receive notifications for.

Guide

1. From the administration dashboard, click Front-End.
2. Click Notifications in the bottom left corner.
3. This will display the notifications timeline of the notifications sent to the user. 
4. Users can click the Gear Icon in the right-hand corner.
5. Personal Notifications are related to the user's actions.
6. Administration Notifications are the notifications above. Click the Gear Icon next to Admin Opt-In Notifications to select the Users and Groups they want to receive these notifications for.