Background Checks by ClearCompany: Candidate Log in Overview

This article explains how applicants access the ClearCompany applicant portal. It covers international and U.S.-based login options and required follow-up steps. Use this guidance to complete portal access and submit the required background check information.

In this article:
Candidate Log In
Applicant Portal
F.A.Q.

Candidate Log In

Applicants can access the applicant portal using a one-time code sent to a mobile phone. This option helps you sign in without creating a password.

Follow these steps to log in using your mobile number:

1. Applicant Portal Log In.
2. Enter the reference number and select the option to receive a "One Time Code".
3. Confirm your cell number when prompted.
4. Select the one-time code option.
5. Enter the code sent to your phone.

After you receive the code, you must confirm the following information:

• Cell Number is correct.
• Provide your zip code if requested.

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Applicant Portal

Candidates also receive a second email inviting them to access the Applicant Portal. The Applicant Portal allows candidates to review messages, track background check status, and upload any additional documents that may be required.

Applicant Portal Summary

1. Applicant Portal email
   Candidates receive an email directing them to the Applicant Portal.
2. Additional document email
   If additional information or documentation is required, candidates receive a follow-up email notifying them of the request.
3. Click Answer questions to sign in
   Candidates select "Answer Questions" to begin the sign-in process.
4. Verify identity and sign in
   Candidates enter the required information, including their reference number, Social Security number, and the last four digits of their phone number. After completing the I’m not a robot verification, they select Sign in.
   
5. Applicant Portal home page
   After signing in, candidates are taken to the Applicant Portal home page, where they can view their background check status, messages, and document requests.
6. View messages
   Candidates can review messages related to their background check, including requests for additional information.
   
7. Upload documents
   Candidates upload any requested documents directly through the Applicant Portal.

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F.A.Q.

Why am I asked to use a one-time code?

The one-time code verifies your identity and allows secure access to the applicant portal without a password.

What should I do if my cell number is incorrect?

You must notify the team if the listed cell number is not correct so the correct number can be used for verification.

What is a 613 Letter?

A 613 letter is sent to all applicants after a background screening is complete. It notifies the applicant that a background check was completed and allows them to review the results. The letter is generated automatically and includes access to the completed background check report.

Applicants receive an email when the 613 letter is sent. The message includes a link to view the letter and attached report.

Example applicant message:

Good afternoon.
The purpose of this letter is to notify you that All Clear Screening a consumer reporting agency, is reporting criminal or other public record information about you:
 

EMPLOYER.
If you have any employment-related questions, please reach out to EMPLOYER directly.