Application Video Question Troubleshooting

This guide will help you and candidates with issues you may run into when you submit Application Video Questions. We find that your device/browser settings can impact the successful completion of these questions.

In this article:
Applications with only one Video Question
Applications with more than one Video Question:
Troubleshooting Video Questions

Applications with only one Video Question

Applications with only one Video Question: If there was only one Video Question, and you had issues with this question, complete the rest of your application and submit it. Once the Recruiter receives the Application, they will be able to reset this Video Question for you so you can log back into your Application and complete this. Follow the steps below BEFORE attempting this Video Question again. Once completed, ensure you fully complete and resubmit your Application.

Applications with more than one Video Question:

Applications with more than one Video Question: If there is more than one Video Question, and you had issues with any Video Questions, follow the steps BEFORE continuing to any other Video Questions. Once these Video Questions are completed, complete and submit your application. Once the Recruiter receives the Application, they will be able to reset any Video Questions you had issues with so you can log back into your Application and complete them. Once completed, ensure you fully resubmit your Application.

Reach out to your Recruiter and inform them of any Video Questions you had issues with so these can be reset for you to complete.

Troubleshooting Video Questions

1. Ensure your browser is up-to-date. We recommend the Chrome Browser via a Desktop/Laptop Computer.
   
   
   Google Chrome

   Go to the Menu> Settings> About Google Chrome. If an update is needed, it will do so automatically.

   Mozilla Firefox

   Go to the Menu> Settings and under Firefox Updates. You can select Check for updates and if you would like to have updates installed automatically check the box: "Automatically install updates (recommended)."

   Microsoft Edge

   Go to the Menu> Settings> About Microsoft Edge, if your browser is up to date, you will not have to take further steps.

   
2. Clear your Browser Cookies & Cache.
   
   
   Google Chrome

   Select the Menu> Settings> Privacy and Security> Clear Browsing Data. Ensure Cookies and Other Site Data and Cached Images and Files are both checked. Then, select Clear Data.

   Mozilla Firefox

   Select the Menu> Settings> Privacy & Security Tab> Under Cookies and Site Data, select Clear Data. Ensure the Cookies and Site Data and Cached Web Content are checked. Select Clear.

   Microsoft Edge

   Select the Menu> Settings> Privacy, Search, and Services> Choose What to Clear. Ensure the Cookies and Site Data and Cached Web Content are checked. Select Clear.

3. Ensure the browser has access to the Microphone and Camera.
   
   
   Google Chrome

   Select the Lock Icon on the left side of your Browser Search bar> Site Settings and ensure both Microphone and Camera are set to Allow.

   Mozilla Firefox

   Log in to the Application. On the Video Question, select Record. A box will pop-up below the Search bar. Ensure both the correct Microphone and Camera you would like to use are selected. Select Allow.

   Microsoft Edge (Windows 10)

   Select the Lock Icon on the left side of the Search bar. Select Permissions for this Site. In the Camera and Microphone, select Allow.

   Note: This permission will allow the Camera and Microphone that are set up for your Windows 10 OS. This article will assist you with Setting Up the Windows 10 Microphone & Camera.

If you are still having issues submitting a video question reach out to your Recruiter and inform them of any Video Questions you had issues with so these can be reset for you to complete.