A great application experience is an important part of hiring and retaining top talent for your organization! This article covers important information on applicant privacy settings, application log-in troubleshooting, and application error troubleshooting tips should any of your applicants need assistance.
In this article:
Applicant Privacy & Future Consideration
Applicant- Cannot Log into their Application
Applicant- Received an Error
Applicant- Can't Click Link
Additional Resources
Applicant Privacy & Future Consideration
When candidates apply for a job with your company, they will have the option to opt out of future consideration. The future consideration option can only be selected or changed by the applicant.
What does this mean?
Before an applicant starts their application form for a position, they will be prompted to indicate whether or not they wish to be considered for future/other positions at your company. This lives as a toggle on the profile creation page.
If the applicant selects "no" to indicate that they would not like to be considered for other positions now or in the future:
- You will be unable to forward that candidate's profile to any other requisition in the system until such a point that the candidate revisits their profile and indicates otherwise.
- This can be changed by the applicant at any time.
If the applicant selects yes, you will be able to forward the candidate profile to other requisitions that you have access to.
- The candidate can log in to their profile and change this preference at any time.
How do I determine if a candidate has opted out of Future Consideration?
If a candidate has opted out of future consideration for roles at your company, you will be unable to forward them to any additional requisitions. The Forward to another requisition button will be greyed out on their candidate profile and you will see a message indicating that the candidate has opted out.
How does a candidate change this preference or modify their profile?
The candidate can update their future consideration preference at any time in one of two ways:
When the applicant clicks on the Jobs Portal button, they will be prompted to log into their profile using the email address they previously used to apply.
Once logged in, the Jobs Portal will show the applicant any requisitions they may have applied to and the status of their application, attachments or documents they may have uploaded, future consideration, and text messaging options.
Applicant- Cannot Log into their Application
A candidate who starts an application within the ClearCompany system can return to the application (or access the candidate portal) if they need to update or finish the application. To learn check out Magic Links: Candidate Experience.
Applicant- Received an Error
It can certainly be frustrating when an applicant runs into an error when trying to apply for a position with your organization. The errors usually indicate that something went wrong with the internet browser during the application process. Here are some steps the applicant can take to try and get passed an error.
Try using Chrome or Firefox as your internet browser when applying. Filling out applications works best with those two browsers. It is also important to ensure that you are running the most up-to-date version of the browser.
The browsers can be downloaded and updated on their respective websites or by following the links below:
Errors are usually resolved after you clear the cache and cookies in your browser as this can help with loading and formatting issues on websites. This process can be accomplished in several different ways, depending on which browser you are using.
We will cover the steps to clear cache and cookies in Google Chrome below:
- Select the three vertical dots in the top right corner of the Chrome page
- Select More Tools from the drop-down
- Select Clear Browsing Data from the next drop-down that appears
- Be sure that Cookies and other site data and Cached images and files are checked and the Time Range is set to All Time
- Select Clear data at the bottom of the window
- Completely close out all windows and tabs in the browser and relaunch the browser. Now try logging back into the application.
- If you are encountering browser-related error messages even after clearing your cache and cookies, there are additional troubleshooting steps you can follow.
- Trying to log in from a different browser or computer.
- Verify if the error persists across different browsers (e.g., Chrome, Firefox).
- Ensure the web browser is up to date.
- Check your internet connection to ensure it's stable.
- Try accessing the application page in incognito or private browsing mode.
If you still see the error, please let us know at support@clearcoapplications.zendesk.com
Applicant- Can't Click on Link
Some email providers don't allow us to send hyperlinks in our emails. If you do come across a link that a candidate can't click, you can advise them they can copy this link and paste it directly into their browser's URL bar.
- Highlight the URL in the email by clicking at the beginning of the address and dragging the mouse to the end of it.
- Press and hold the Command (⌘) key on a Mac or Control key on Windows PC. Next press the C key. This will copy the link.
- Open a new window in your internet browser and click on the empty URL address bar.
- Press and hold the Command (⌘) key on a Mac or Control key on Windows PC. Next press the V key. You should now see the link in the address bar.
- Press Enter or Return on your keyboard. They should now see the page load.
Additional Resources
If you have a candidate who is experiencing issues, you can also send them the links below that will provide them with step-by-step instructions.
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