Background Checks by ClearCompany offers international background checks for Canadian applicants. There are some key differences between US-based candidates and Canadian residents. This article covers the candidate experience in both ClearCompany and THD-Triton (the company that completes the Canadian Background Check and reports back to ClearCompany), as well as the different statuses available in the report for Canadian applicants.
In this article:
Background Check Process
Statuses Available
Candidate Experience- ClearCompany
Candidate Experience- THD-Triton
Considerations for Identity Verification
Additional Resources
Key Concept
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What is an EIV?
- An EIV or Electronic Identity Verification verifies an applicant’s identity. For example, the EIV will ask, "Where have you lived?"
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Who is THD-Triton?
- TradeHouse Data-Triton is the company that will complete the background check and will report back to ClearCompany.
Background Check Process
- Background Check is Initiated: The user will initiate a background check for the candidate in ClearCompany. To start the process, an email will be sent to the candidate.
- Email from AllScreening: The candidate will receive an email from AllScreening to start a background check.
- Candidate Completes: The candidate will complete the first steps in AllScreening, which will then kick off the second step of the process.
- Email from Triton: Once the candidate completes the AllScreening process, they will receive an email from Triton letting them know that a background check was ordered and there is some information they need to complete.
- Candidate Information: The candidate will be prompted to fill out the information, including personal information, address, and criminal record. During this process, they will have to answer an EIV questionnaire to confirm their identity. If they cannot complete or fail to do so, they will be prompted to manually fill out the documents and send two IDs; they will send the documents and IDs to backgroundchecks@clearcompany.com.
- Complete: When the candidate is successful in providing the proper information and authorizing the background check, Triton begins the Canadian background check. The results will appear in AllScreening when they are done.
Statuses Available
- Cleared: No criminal records. This will result in a status of "No Records Found" in the Instacreen Search Editor.
- Incomplete: The background check resulted in criminal records being found that the applicant did not disclose during their EIV process with Triton. This will result in “Records Found” in the InstaScreen search editor, but Triton will not return the details of those records.
- Record as disclosed: The applicant has a criminal record, but they disclosed it during their EIV application process. This will result in “Records Found” in the InstaScreen search editor, and you will be able to see the details of those disclosed criminal records.
To learn more about reporting statuses, refer to: Background Checks by ClearCompany: Reporting Overview.
Candidate Experience- ClearCompany
The first email the candidate will receive is from ClearCompany, where they will complete the process outlined below.
Tip: Click on the images below to expand the view and zoom in.
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Background Check is Initiated- Invite Email is Received
When a background check is initiated, the candidate will receive an invite to complete the background check via email and text message. The email subject line will display your Company Name. -
Click here to begin
When they open the "Click here to begin" link, the candidate will be directed to the start of the background check. -
Consent
The first item they need to agree to is the E-Sign Act Disclosure and Consent. This E-Sign Act allows them to complete the background check electronically.*If "I do not agree" is selected, the candidate will have the option to email or fax the proper forms.
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Authorization For Background Check
Candidates then have to agree to have the background check run. -
Applicant Information
The candidate will enter their personal information. Any information that was collected in ClearCompany will transfer over and auto-populate. -
Applicant Address
The candidate provides their address information. -
Application Summary
A summary of the information provided on previous pages is presented. They have the option to edit any information, as well as put any notes they would like to add. Once they are done reviewing, they will click "Submit".-
Application Notes
While rarely used, if candidates want to disclose any other information, they can add it here. For example, they may want to include that there was a criminal issue in the past.
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On-screen Confirmation
After submitting, the candidate will receive a confirmation that their portion is complete. They will also get a confirmation number that can be used for support.
Candidate Experience THD-Triton
After completing the ClearCompany Background Check process, they will then receive an email from THD-Triton to complete the background check.
Tip: Click on the images below to expand the view and zoom in.
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Applicant Email
Once the ClearCompany process is complete, the applicant receives an email from Triton. -
Applicant Information
Applicant Personal Information. -
Application Address
The applicant enters their address history. -
Criminal History (NO)
The applicant discloses past criminal history. -
Criminal History (YES)
The applicant fills in the criminal record. -
Review Information
The applicant then reviews their information. -
Release Form
The applicant signs the release form. -
Answer EIV Questionnaire
The applicant will then be prompted to answer an EIV questionnaire.-
EIV Questionnaire
Here is an example of an EIV questionnaire.
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Fail EIV
If the applicant fails or can’t complete the EIV, they will need to manually fill out the document and send it with two IDs to backgroundchecks@clearcompany.com. -
Successful
If successful, the applicant gets a confirmation number, and Triton begins the Canadian background check.
Considerations for Identity Verification (Canada Background Checks)
In some cases, a candidate may be unable to verify their identity electronically. When this happens, ClearCompany provides an alternate manual verification process.
When completing a Canadian background check, candidates are asked to answer a series of identity verification questions. If the system is unable to confirm the candidate’s identity electronically, the candidate must complete a manual verification process instead.
This process includes:
- Completing the provided verification form
- Submitting two valid forms of identification
- Signing Section D of the form (witness signature required)
Once the completed form and identification are received, ClearCompany submits the information to the appropriate Canadian authority to continue processing the background check.
- Acceptable Government ID
- Driver’s License
- Foreign Driver’s License
- Passport
- Indian Status Card
- Citizenship Card
- Permanent Resident Card
- Firearms License
- Student Identity Card from a foreign institute
- Age of Majority/Liquor Board
- Canadian National Institute for the Blind
- Identification Card
- Military Identification Card
- Secondary ID
- Birth Certificate
- Notice of Assessment
- Telephone Bill
- Hydro Bill
- Cable Bill
- Lease
- Gym Membership Card
- Library Card
- Employee Card
Additional Resources
To learn how to launch and optimize your background check process within the system, review the article:
Automate your Background Check Process
For inquiries regarding custom background check packages, contact the background check team at backgroundchecks@clearcompany.com. All other questions regarding the usage of this service can be directed to the Support team at support@clearcompany.com.
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