Background Checks by ClearCompany: Candidate Experience

Candidate Experience Summary

Candidates can complete the background check authorization on a desktop or mobile device. Open the menu below to review the candidate's experience once a background check has been initiated.

Candidate Experience

  Tip: Click on the images below to expand the view and zoom in.

Step	Description	Image
1. Background Check is Initiated- Invite Email is Received	When a background check is initiated, the candidate will receive an invite to complete the background check via email and text message. The email subject line will display your  Company Name.
2. Click here to begin	When they open the "Click here to begin" link, the candidate will be directed to the start of the background check.
3. Consent	The first item they need to agree to is the ESign Act Disclosure and Consent. This ESign Act allows them to complete the background check electronically. *If "I do not agree" is selected, the candidate will have the option to email or fax the proper forms.
4. FCRA Disclosure- Consumer Reports	The candidate agrees to the FCRA consumer reports.
5. FCRA Background Investigation	This agreement covers Employment and Education verification.
6. Summary of Rights	This is required by the FCRA, and candidates will click continue to confirm they have received the Summary of Rights form.
7. State and City Notices	Next, they will agree to the State and City Notice consent, as some complete any applicable City/State required forms.
If applicable, State Forms	If a State form is needed, they will have to review these forms and click continue. For example, New York has additional forms candidates have to review.
8. Authorization For Background Check	Candidates then have to agree to have the background check run.
9. Applicant Information	The candidate will enter their personal information. Any information that was collected in ClearCompany will transfer over and auto-populate.
10. Applicant Address	The candidate provides their address information.
11. Employment Verification	The candidate enters their employment history and depending on the type of Background Check package ordered, they will have to enter this information multiple times. *If a candidate selects "No" to contacting an employer, the report will come back with a flag.
12. Education Verification	The candidate inputs their education information.
13. Application Summary	A summary of the information provided on previous pages is presented. They have the option to edit any information, as well as put any notes they would like to add. Once they are done reviewing, they will click "Submit".
Application Notes	While rarely used, if candidates want to disclose any other information they can add it here. For example, they would like to include that there was a criminal issue in 2011.
14. On-screen Confirmation	After submitting, the candidate will receive a confirmation that their portion is complete. They will also get a confirmation number that can be used for support.
15. Email & Text Confirmation	The candidate will also receive a confirmation letter by email and text message.

State and City Notices

When a candidate goes to complete the State and City Notices, there are some things that they will have to keep in mind.

• If the role is remote, they will input the State of the corporate office.
• If a state that does not require additional forms is selected, they will continue with the background check.
  • Any state that needs additional forms will direct the candidate to those state forms for completion.

FAQs

Is the process secure for the candidate?

Yes, the process is secure. If a candidate exits the browser after filling out any Personal Identifiable Information (PII) or the time expires, they will not be able to log back in. This is done so any information they have entered is kept safe. A new link will have to be resent as they will not be able to click on the original link.

If candidates have concerns about providing sensitive information during the background check process, they can opt to fill out manual forms and send them back securely (e.g., via a password-protected document).

Will they receive a copy of the forms?

Candidates can print/download a PDF copy of the forms they have signed once they have reached the confirmation screen using the Print Authorization button.

What next steps should I take if a candidate has an issue with the link they received?

If a candidate is having an issue with the background check and mentions they have not received the invitation email, you can resend this email through the Background Check Dashboard. Reference: Initiate a Background Check for a Candidate.