ADP Bi-Directional: Assign the ClearCompany App to Users for SSO Login

Organizations utilizing the ADP Bi-Directional Connector have several options for configuring the users' login method. The default login method is to utilize Single Sign On (SSO) with ADP, this means that your employees will log into ClearCompany using their ADP account credentials. To streamline the login process, a ClearCompany app can be added to your organization's ADP homepage for the users to access with one click.

  Usage of this app is optional and not required for your users to access ClearCompany when your login method is through SSO with ADP. To learn about all of the login methods available to organizations with the ADP Bi-Directional Connector, review this article.

In this article:
How to Assign the App to Users
Troubleshooting App Assignment
Making Users Available to Receive the Appol
Becoming the Owner of the App

How to Assign the App to Users

1. From within your ADP account, access the ADP Marketplace through the icon on your homepage.

     Note: Only users with Practitioner access in ADP will see the Marketplace icon in their ADP Workforce Now Account. If you do not see the Marketplace icon, use this link, to access the Marketplace directly.

2. Click on My Apps.

3. Locate the ClearCompany - ADP Workforce Now Bi-Directional Connector App and click the gear icon. A new tab will open with the app's details.

   

4. Click Assign Users.

   

5. From this screen, you have a couple of options. You can assign the ClearCompany app to specific Users or entire Groups if your organization has groups configured in ADP.

   • Select Assign Apps to Users in the top right.
   • Search for ClearCompany and select the app.
   • Check the box next to any user who needs this app. 

     • To select everyone, check the box at the top of the column.
         If you choose the Everyone option, every new user going forward who logs into the ADP Marketplace will be automatically assigned the ClearCompany app.

   • Click Next.

   • Review your selections and then click Submit to assign the app.

Troubleshooting App Assignment

If you are unable to assign users to the app, one of two things could be occurring. Either not all employees are listed as available users to assign the app to, or you are not the owner of the app. Follow the recommendations below to resolve either scenario.

Making Users Available to Receive the App

In order to assign the ClearCompany app to an employee in ADP, the employee has to have accessed the ADP App Store before. Direct the employee to log into their ADP Workforce Now account and then access the ADP app store at this site: https://apps.adp.com/home.

Becoming the Owner of the App

If you are unable to assign users to the ClearCompany app, it is likely you are not the owner of the app. By default, whoever purchased the ADP Bi-Directional Connector [HYPERLINK] is the owner of the app. Below are instructions for a new user to take ownership of the app.

1. In the ADP Marketplace search for and locate the ClearCompany - ADP Workforce Now Bi-Directional Connector App.

2. Click the Settings Icon and select Take Ownership.