Edit and Manage Recruiting Email Aliases

Email aliases allow users to send email in ClearCompany from an address that is different from the actual email address associated with their user account. Users frequently use an email alias when corresponding with candidates. For example, instead of an email message displaying: "Your Name" <[e-mail]>, it would display "Human Resources" <[e-mail]>, even if you send the email from your personal account.

In this article: 
How to add a new email alias
How to edit or delete an existing email alias
Where can you use email aliases within ClearCompany?
How do these email aliases appear to the end-user?

Add a New Email Alias

1. Head to Email Templates under Recruiting Setup in the setup menu.

   

2. Click Edit Email Aliases at the top of the page.

   

3. Enter a Display Name. This is the sender name you would like to display in the recipient's inbox.

   

4. In the Email field, enter the email address you would like to use to receive replies.
   

     Note: When a candidate replies to a message sent from this alias, those replies will be directed to the inbox that is specified in this email field.

5. Click the plus icon to save the alias.

Edit or Delete an Existing Email Alias

Existing email aliases are managed from within the Edit Email Aliases section of the Email Templates setup page. To access this page, navigate to Tools > Setup > Email Templates and select the Edit Email Aliases button on the left.

View the video below to learn how to edit or delete an alias.

 

Where Can You Use Email Aliases Within ClearCompany?

You can tie an email alias to any manually created email correspondence or Recruiting Email Template in the Recruiting system. To set an alias as the default Reply To email address in a recruiting Email Template, follow the steps below.

1. Navigate to Tools and select Setup.
2. Click Email Templates under the Recruiting Setup menu.
3. Click on an existing template to open the editing screen.

4. Use the dropdown menu to select an email alias for the Set Default Reply To Email field.

   

5. Click Update Template to save.

Alternatively, if you'd rather not modify the template, you can select to use an alias when drafting an email to a candidate.

 

How do these email aliases appear to the end-user?

Below is an example of how the email will appear to the candidate when using the alias display name "Human Resources".