BGC- Canadian Candidate Experience

Background Checks By ClearCompany offers international background checks for Canadian applicants. There are some key differences between US-based candidates and Canadian residents. In addition to the email received by ClearCompany, they will also receive an email from THD-Triton. In this article, we cover the candidate experience in both ClearCompany and THD-Triton, as well as the different statuses available in the reports for Canadian applicants.

In this article:
Process for Background Checks
Statuses Available
Candidate Experience- ClearCompany
Candidate Experience- THD-Triton
Where do I find more info?

Information

What is an EIV?
An EIV or Electronic Identity Verification verifies an applicant’s identity. For example, the EIV will ask "What address have you lived at". 

Who is THD-Triton?
TradeHouse Data-Triton is who will complete the searches and will report back to ClearCompany.

Process for Background Checks

Background Check is Initiated

The user will initiate a background check for the candidate in ClearCompany. To start the process, an email will be sent to the candidate.

Email from AllScreening

The candidate will receive an email from AllScreening to start a background check.

Candidate Completes

The candidate will complete the first steps in AllScreening which will then kick off the second step of the process.

Email from Triton

Once the candidate completes the AllScreening process they will receive an email from Triton letting them know that a background check was ordered and there is some information they need to complete.

Candidate Information

The candidate will be prompted to fill out the information needed; this covers personal information, address, and criminal record. During this process, they will have to answer an EIV questionnaire to confirm their identity. If they cannot complete or fail to do so, they will be prompted to manually fill out the documents and send 2 IDs, they will send the documents and IDs to [e-mail].

Complete

When the candidate is successful in providing the proper information and authorizing the background check, Triton begins the Canadian background check. The results will appear in AllScreening when they are done.

Statuses Available

1. Cleared: No criminal records. This will result in a status of "No Records Found" in the Instacreen Search Editor
2. Incomplete: The background check resulted in criminal records being found that the applicant did not disclose during their EIV process with Triton. This will result in “Records Found” in the InstaScreen search editor, but Triton will not return the details of those records -- it just results in a “hit”.
3. Record as disclosed: The applicant has a criminal record, but they disclosed it during their EIV application process. This will result in “Records Found” in the InstaScreen search editor, and you will be able to see the details of those disclosed criminal records.

Candidate Experience- ClearCompany

The first email the candidate will receive is from ClearCompany where they will complete the process outlined below.

Candidate Experience ClearCompany

  Tip: Click on the images below to expand the view and zoom in.

Step	Description	Image
1. Background Check is Initiated- Invite Email is Received	When a background check is initiated, the candidate will receive an invite to complete the background check via email and text message. The email subject line will display your Company Name.
2. Click here to begin	When they open the "Click here to begin" link, the candidate will be directed to the start of the background check.
3. Consent	The first item they need to agree to is the ESign Act Disclosure and Consent. This ESign Act allows them to complete the background check electronically. *If "I do not agree" is selected, the candidate will have the option to email or fax the proper forms.
4. Authorization For Background Check	Candidates then have to agree to have the background check run.
5. Applicant Information	The candidate will enter their personal information. Any information that was collected in ClearCompany will transfer over and auto-populate.
6. Applicant Address	The candidate provides their address information.
7. Application Summary	A summary of the information provided on previous pages is presented. They have the option to edit any information, as well as put any notes they would like to add. Once they are done reviewing, they will click "Submit".
Application Notes	While rarely used, if candidates want to disclose any other information they can add it here. For example, they would like to include that there was a criminal issue in 2011.
8. On-screen Confirmation	After submitting, the candidate will receive a confirmation that their portion is complete. They will also get a confirmation number that can be used for support.

Candidate Experience THD-Triton

After completing the ClearCompany Background Check process, they will then receive an email from THD-Triton to complete the background check. 

Candidate Experience THD-Triton

  Tip: Click on the images below to expand the view and zoom in.

Step	Description	Image
1. ClearCompany Background Check is completed	When a background check is initiated, the candidate will receive an invitation to complete the background check. Once they are completed with the AllScreening process they will move to the next steps.
2. Applicant Email	Once the ClearCompany process is complete the applicant receives an email from Triton.
3. Applicant Information	Applicant Personal Information
4. Application Address	The applicant enters their address history.
5. Criminal History (NO)	The applicant discloses past criminal history.
6. Criminal History (YES)	The applicant fills in the criminal record.
7. Review Information	The applicant then reviews their information.
8. Release Form	The applicant signs the release form.
9. Answer EIV Questionnaire	The applicant will then be prompted to answer an EIV questionnaire.
10. EIV Questionnaire	Here is an example of an EIV questionnaire.
11. Fail EIV	If the applicant fails or can’t complete the EIV, they will need to manually fill out the document and send it with 2 IDs to [e-mail].
12. Successful	If successful, the applicant gets a confirmation number and Triton begins the Canadian background check

Where do I find more info?

To learn how to launch and optimize your background check process within the system, review the article:

Automate your Background Check Process

For inquiries regarding custom background check packages, contact us at [e-mail]. All other questions regarding the usage of this service can be directed to the Support team at [e-mail].